Ezcontacts Reviews (2026): Performance, Customer Service, Pros & Cons, FAQs

Many reviewers highlight EZContacts' competitive pricing, often comparing it favorably to other online retailers like 1800Contacts. Customers frequently mention discount coupons and sales that make EZContacts a more affordable option for purchasing eyewear and contact lenses; for example, one reviewer stated, "Their prices are much better than any other eyewear company."

Reviewers consistently praise the ease of navigating the EZContacts website and the simplicity of the ordering process. Many mention the convenience of uploading prescriptions and the clear communication regarding order status; one reviewer noted, "Easy process just upload your prescription place order."

While some reviewers report quick and efficient shipping, a significant number mention delays or issues with tracking their orders. Some customers also express frustration with a lack of communication regarding backorders or shipping updates; for example, one reviewer said, "Frames took longer to arrive than was indicated."

Customer service experiences appear to be inconsistent, with some reviewers praising the responsiveness and helpfulness of representatives, while others report difficulties resolving issues or receiving timely responses. Some reviewers specifically mention positive interactions with individual representatives, while others describe frustrating experiences with unhelpful or misinformed staff; one reviewer highlights a positive experience: "Andrew was wonderful to speak to."

A small number of reviewers have raised concerns about the authenticity of the products they received, particularly sunglasses. These reviewers claim to have received fake or inauthentic items, despite the packaging appearing genuine; one reviewer stated, "They sent me fake sunglasses."

Several reviewers noted issues with items being out of stock, even when listed as available on the website. This led to delays and the need to find alternative products; one reviewer mentioned, "I was glad to see the item on your website as everywhere else was Out of Stock. However I found out it wasn't readily available from you either."

A few reviewers expressed annoyance with the high volume of promotional emails and texts received after placing an order. This suggests that EZContacts' marketing practices may be perceived as intrusive by some customers; one reviewer stated, "Now getting to many promotional advertisements in both email and text."